Refund and Cancellation Policy

1. Who this applies to

This policy covers paid subscriptions to WealthDashboard.tech (the Starter and Tax Pro plans), billed monthly in South African Rand through Paystack. It forms part of our Terms of Service. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

2. How to cancel

Go to Settings → Billing and choose Cancel auto-renewal. You can do this at any time, without calling or emailing anyone. If you can't sign in, email hello@wealthdashboard.tech from the address on your account and we will cancel it for you.

Cancelling stops future renewals. It does not end the month you have already paid for: you keep full access to your paid modules until that period ends, and you are not charged again. After that your account moves to the free plan with all your data intact. You can subscribe again whenever you like.

3. Full refund within 7 days of your first payment

If you cancel within 7 days of the first payment for a subscription, we refund that payment in full, for any reason and without penalty, in line with the cooling-off right in the Electronic Communications and Transactions Act.

To ask for it, email hello@wealthdashboard.tech from the address on your account within those 7 days. We refund the money to the card or account you paid with, within 30 days of your request and usually much sooner; your bank may take a few business days more to show it. Once refunded, the subscription ends and the paid modules close. Your data stays.

4. Other refunds

Outside the 7-day window, monthly fees already paid are not refundable, and we do not refund the unused part of a month after you cancel. We will refund in full or in part where:

• you were charged twice, or charged in error;
• a failure on our side stopped you from using the paid modules;
• we end your account without cause, in which case we refund the unused part of the month pro rata; or
• the Consumer Protection Act or other applicable law requires it.

5. Failed payments

If a renewal payment fails, you keep access while Paystack retries it, and we let you know. If payment has not gone through by the end of your paid period, the subscription lapses and the account moves to the free plan. Nothing is deleted.

6. Changing plans

To move between Starter and Tax Pro, cancel your current plan in Settings → Billing, then subscribe to the new one. The new plan is charged from the day you subscribe, and time left on the old plan is not credited. If you are downgrading, you may prefer to wait until the old plan ends.

7. Price changes

We give at least 30 days' notice before a price change affects an existing subscription. If you don't want to continue at the new price, cancel before it takes effect and you won't pay it.

8. Disputes and chargebacks

If a charge looks wrong, please email us first. Most problems are sorted out faster that way than through a chargeback, and contacting us does not affect your right to the refunds above.

9. Contact

For cancellations, refund requests or any question about a payment, email hello@wealthdashboard.tech. We aim to respond within 5 business days.